privacy policy

1. INTRODUCTION

Juuni Pty Ltd is committed to protecting your personal information in accordance with the Australian Privacy Principles.

Our policy in relation to the collection, use, storage, access, rectification, transfer and deletion of personal information is set out here and in our Cookie Policy.

In these policy statements, "we", "us" and "our" means Juuni Pty Ltd (ABN 23 632 265 699) of Suite 1.19, 100 Collins Street, Alexandria NSW 2015 (“we”, “us” and “our”). We are the controller of personal information collected on our website.

2. PERSONAL INFORMATION WE COLLECT AND USE – WHAT, WHEN, HOW AND WHY

This section provides details of what personal information we collect on our website, when and how we collect it, why we need it and how we use it.

(a) Sign-up. We invite every new visitor on our website to sign up to our e-mail list in order to receive information on our products, blog posts and special offers. This is totally optional; visitors can continue to browse our site without signing up. The only information we collect on sign-up is your email address. See also (f) below.

(b) Account opening, delivery and billing details. The first time you purchase a Juuni Subscription, you will be invited to establish an account by providing your email address and a password. You will also be requested to provide the delivery details for the order – the recipient’s name, address, and phone number – and your billing contact details (your name, address and phone number, if different from the delivery details). We collect this information so we can arrange fulfillment of your Subscription and communicate with you if we encounter problems in doing so. We store this information so you will not have to re-enter it for future purchases on our site, and for the purposes outlined in (d) and (f) below.

(c) Checkout. If you choose to continue to checkout, you will be asked to provide your credit or debit card details. Our credit facility is provided by a PayPal service called Braintree. Braintree connects to our merchant facility (NAB). For your convenience, NAB will save your credit or debit card information – this information is not stored or accessible to Juuni or Braintree - it is stored securely by the National Australia Bank.

(d) Purchase details. We record your purchase details for tax and contractual purposes, and for the purposes outlined in (f) and (g) below

(e) Messaging. We record transactional messages in connection with your purchase of a Subcription and any messages between you and our customer support team. We engage the secure services of various unrelated companies to provide and manage these messaging channels, including Zendesk and Mandrill. They enable you to communicate with us about products on our site, the delivery of your orders and any questions or concerns you may have about your Subscription.

(f) Direct marketing. If you have signed up to receive our emails or purchased a Subscription on our website we may contact you directly by email, text message or post to inform you about products and offers available on our website. Our email platform is securely hosted by MailChimp. We may use your personal information to form a view on what we think you might want or need, or what might be of interest to you. At the bottom of every promotional email you receive from us we provide an “unsubscribe” link that will allow you to stop receiving our emails.

(g) Information we obtain through cookies and similar tools. We use cookies and technologies that perform functions similar to cookies to collect information. If you allow your browser to accept cookies, they will enable us to record the pages that you visit and the time you spend on them. We use this information to improve the performance of our website and make your browsing experience and the direct marketing communications you receive from us more relevant to your interests. Our Cookie Policy  provides additional detail on our use of these tools and how to manage cookies in your browser.

(h) Analytics. We also record the type of browser you are using and your IP address. We use this and other information we collect to analyse, maintain and improve the performance of our website and ensure that our site design is compatible with your browser and location.

3. OUR LEGAL BASIS FOR COLLECTING PERSONAL INFORMATION

We collect personal information on our website because it is necessary for (a) the formation of the contract of purchase and sale; (b) payment; and (c) in case we need to contact you in relation to your Subscription or delivery details. We also collect personal information based on (d) your consent to our use of cookies; and (e) our commercial interest in marketing our services and in monitoring and improving the use and performance of our website.

4. INTEGRITY AND SECURITY OF PERSONAL INFORMATION

We take reasonable steps to ensure that any personal information we collect is accurate, up-to-date, complete and relevant to our commercial interests. We take all reasonable steps to safeguard information held by us from unauthorised access, destruction, use, modification or disclosure. Our servers and IT systems are password protected and comply with security standards. The entities that provide our payment systems use secure socket layer technology (SSL) to encrypt credit card numbers and other critical data. Our paper files are stored in premises that are locked when unattended.

We disclose information to independent entities that we engage to support our website, customer service and marketing. They include Google, Bing, Facebook, Adroll, Criteo, Feefo, Zendesk, Rakuten and Mailchimp. These entities are legally and contractually obliged to maintain the privacy and confidentiality of that information and to use it only to provide the services contracted by us. Their Privacy Policy and cookie information is available on their respective websites.

If required by law, we may also provide information to government agencies and courts.

5. CROSS-BORDER TRANSFER OF PERSONAL INFORMATION

Our website database is hosted by Amazon Web Services on servers located in Australia and Singapore. Our Data Processing Agreement with AWS is GDPR-compliant.

The AWS Privacy Policy is available on the AWS website.

Independent entities that we engage to support of our website, customer service and marketing may also access information in our database and may provide all or part of their support from other countries that provide an adequate level of data protection.

6. THE PERIOD FOR WHICH YOUR PERSONAL INFORMATION WILL BE STORED

We will retain information relating to purchases on our website for a period of 5 years, in accordance with the requirements of Australian tax law. We will retain any information relating to your browsing history on our website for so long as your account with us remains active or until you withdraw your consent to our use of this information, whichever first occurs.

7. YOUR PRIVACY RIGHTS AND HOW TO EXERCISE THEM

If we have your personal information, you have various rights under the privacy law in Australia. They may include a right to access, rectify and erase your information and a right to withdraw your consent to its use.

To exercise your privacy rights, please contact our support team at: [email protected]. We will respond as soon as possible. In the unlikely event we are unable to resolve your concern within 30 days, you can proceed to lodge a complaint with OAIC.

You can edit and update your account details and delete your stored credit card details via your account page.

You can use the privacy settings in your web browser to block our cookies. We do not recommend you do this, for the reasons stated in our Cookie Policy. 

8. CHANGES TO THIS PRIVACY POLICY

This policy is effective from 1 st November 2019. Any changes will be posted on this page. If changes are significant, we may choose to notify you by email or to clearly indicate on our home page that the policy has been updated.